One of the questions I get asked often by people looking to employ my services is, “How do we work together?” So I thought I’d share my answer here. One of the difficult things I’ve gone through in the last two years as an independent consultant is exactly defining the one thing that I most […]
Getting Close to Your Customers
Today I had a fabulous day. One of the initiatives at our workplace is for non-customer facing staff to spend a day out in the business. They call it a ‘Gemba’ day. Wikipedia defines it as: Genba (現場 genba, also romanized as gemba) is a Japanese term meaning “the real place.” In business, genba refers to the place where value is created; in manufacturing the genba is […]
Making Social Matter
These three words exemplify our company’s social media strategy. Yesterday, a small group of us were invited to a tour and presentation of the National Australia Bank (NAB) Social Media Command Centre, a state-of-the-art facility that monitors the social media channels to gauge public reaction to the bank, it’s products and services. You can see […]
Social Learning in Business
Mid last year, I registered for the ‘Gold Package’ on the Social Learning Centre, UK to undertake all their courses. That registration was “worth it weight in gold” (pardon the pun) in my professional and personal development in the last year. Certainly I have mentioned them in this blog many times so it goes to […]
What I Learned in March
Where did this month go? I don’t know about you but does it feel like the months zip by? Some of you may know that I’m on the Michelle Bridges 12 week Body Transformation Program. Michelle Bridges is an Australian personal trainer and marketing guru who has transformed health and lifestyle in Australia. She is […]
The Move from Face-to-Face to Online Learning
Lately there’s been a real push at work to consider alternatives to delivering facilitator-led programs into online formats. There’s various reasons for doing so but the main ones are to make our content accessible to our interstate colleagues. Another reason is that an impending move to new building does not guarantee that we’ll have our […]
Right Now! CRM In the Cloud…
I’m not endorsing this product nor paid to write about it – I’m simply blogging my own views. Today we had a demonstration of a new product implemented in our organisation and I was impressed. We were told that it was an Oracle product and having had experience with Oracle in the past (namely their […]
Personal Knowledge Management Workshop through Social Learning Centre UK
In September, I participated in the PKM Personal Knowledge Management Workshop through the Social Learning Centre, UK. On the site above, it defined Personal Knowledge Management as a “set of processes, individually constructed, to help each of us make sense of our world & work more effectively.” The online workshop was moderated by Harold Jarche who provided […]