I don’t know about you but over the years, I’ve noticed a huge drop in customer service standards across the board. From banks, pharmacies, retail, hospitality, bad service is rife. Sometimes it’s not bad per se, it’s just “inconvenient”. Through its “misguided convenience” it becomes bad because it treats the customer as an idiot. We’re […]
Window Shopping
I recently read in Pamela Paul’s book, 100 Things We Lost to The Internet, that window shopping was going by the way of the dodos. Yesterday to get out of the house a bit, as I was getting a bit stir crazy (hubby can sit in front of the television from morning until midnight but […]
Part 1 of A Social Onboarding: A Case Study…
(Please note that I will provide this case study over a series of parts over time. The project took me 3 months and it had a lot of “moving parts” and stakeholders. This is the first part which covers the background, the business problem and the analysis). Background A few months before I left my previous […]