I came home yesterday from the golf practice range to find this huge box with the dreaded logo delivered to our doorstep. My husband bought a new golf range bag for his clubs and used Amazon to buy it mainly for its convenience and the reduced cost (alas, he fell into their trap)! He anticipated […]
Creating a Preferred Supplier List
I don’t know about you but over the years, I’ve noticed a huge drop in customer service standards across the board. From banks, pharmacies, retail, hospitality, bad service is rife. Sometimes it’s not bad per se, it’s just “inconvenient”. Through its “misguided convenience” it becomes bad because it treats the customer as an idiot. We’re […]