Today I had a fabulous day.  One of the initiatives at our workplace is for non-customer facing staff to spend a day out in the business.  They call it a ‘Gemba’ day.  Wikipedia defines it as: Genba (現場 genba, also romanized as gemba) is a Japanese term meaning “the real place.”  In business, genba refers to the place where value is created; in manufacturing the genba is […]