Last night, we saw the new musical production of Les Miserables at Her Majesty’s Theatre in Melbourne. We bought a souvenir program and wandered up the stairs to seek out a comfortable lounge to relax before the show started. I flicked through the program and read the short biographies of the cast and was surprised to […]
Getting Close to Your Customers
Today I had a fabulous day. One of the initiatives at our workplace is for non-customer facing staff to spend a day out in the business. They call it a ‘Gemba’ day. Wikipedia defines it as: Genba (現場 genba, also romanized as gemba) is a Japanese term meaning “the real place.” In business, genba refers to the place where value is created; in manufacturing the genba is […]