Today I had a fabulous day. One of the initiatives at our workplace is for non-customer facing staff to spend a day out in the business. They call it a ‘Gemba’ day. Wikipedia defines it as: Genba (現場 genba, also romanized as gemba) is a Japanese term meaning “the real place.” In business, genba refers to the place where value is created; in manufacturing the genba is […]
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